Frequently Asked Questions
Are Lookers frames genuine designer eyewear?
Yes. Every pair is authenticated and individually inspected before it's listed for sale.
What does a Condition Rating mean?
Each pair is rated from 1–10 against frame, hinge, lens and presentation so you know exactly what you're buying before you check out.
Can I add prescription lenses?
We currently offer clear, non-prescription lens upgrades only. You're welcome to have your own optometrist fit prescription lenses into your Lookers frame.
How do I sell my frames to Lookers?
Head to our Sell to Lookers page, tell us about your frames and upload a few photos — we'll be in touch with an offer.
What's your returns policy?
Simple 14-day returns if a pair isn't right for you. See our Shipping & Returns page for full details.